Refund policy

At Aromas, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please review our return policy below for guidance on how to return items.

Return Eligibility

• Eligible Items: We accept returns for most products within 7 days of the delivery date. To be eligible for a return, items must be in their original condition, including packaging, tags, and any accompanying documentation.
• Non-Eligible Items: Items that have been used, damaged, or altered after delivery.

Initiating a Return

• Return Authorization: Once your return request is approved, you will receive a return authorization email and instructions on how to proceed with the return.

Return Process

• Packaging: Ensure that the item is securely packaged to prevent damage during transit. Include all original packaging, tags, and any accompanying documentation.
• Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure your return is received.

Refund or Exchange

• Refund: Upon receiving and inspecting the returned item, we will process your refund to the original payment method, minus any applicable restocking fees, if applicable. Refunds may take 7 business days to appear in your account.
• Exchange: If you prefer to exchange the item for a different product, please indicate your preference when initiating the return. We will arrange for the exchange once the original item is received and inspected.

Damaged or Defective Items

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs. We will either send you a replacement or issue a refund, depending on your preference.

Policy Changes

• Aromas reserves the right to modify or update this return policy at any time. Any changes will be communicated to you through our website or other appropriate means.