Privacy Policy

At Aromas, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, billing information, and payment card details when you make a purchase or create an account on our website.
• Log Data: Our servers may automatically record information that your browser sends whenever you visit our website. This data may include your IP address, browser type, the pages you visit, the time and date of your visit, and other statistics.
• Cookies: We use cookies and similar tracking technologies to improve your browsing experience on our website.

We use your personal information to:

• Process and fulfill your orders.
• Provide customer support.
• Send you transactional and promotional emails.
• Improve our website and services.
• Comply with legal obligations.

We may share your personal information with:

• Service providers who assist us in operating our website and services.
• Law enforcement or government agencies in response to legal requests or when required by law.
• Other third parties when you provide explicit consent.

• We employ reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee its absolute security.

You have the right to:

• Access, correct, or delete your personal information.
• Object to the processing of your personal data.
• Withdraw your consent for marketing communications.
• Lodge a complaint with a data protection authority.

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Acceptance of Terms

• By using the Aromas website "aromas.pk" or making a purchase, you agree to these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

• To place an order, you must follow the ordering process on our Website.
• Prices are listed in the currency specified on the Website. You are responsible for any applicable taxes and shipping fees.
• After placing an order, you will receive an order confirmation email. We reserve the right to cancel or refuse orders at our discretion.

• We will ship your order to the address provided during checkout. Shipping times and methods are outlined on our Website.
• We are not responsible for delays, damage, or loss during shipping, but we will assist you in resolving issues with the carrier.

• Product descriptions and specifications are provided for your convenience. We do our best to ensure accuracy.
• Product availability and stock levels are subject to change. Images and colors may vary from actual products.

• You are responsible for maintaining the confidentiality of your account information, including your password.
• We reserve the right to suspend or terminate your account for any violation of these terms or suspicious activity.

• All content on our Website, including text, images, and trademarks, is protected by copyright and other intellectual property laws.
• User-generated content posted on our Website must comply with our usage policies.

• You agree to resolve any dispute with us in an amicable manner before taking legal action.
• Jurisdiction and venue for legal actions will be determined according to applicable laws.

• We do not guarantee the accuracy, completeness, or suitability of the information on our Website.
• We are not liable for any damages, including but not limited to direct, indirect, or consequential damages, arising from your use of our Website or products.

• We reserve the right to terminate your access to our Website or services for any reason.

• We may update these terms and conditions from time to time. You will be notified of any changes, and your continued use of our Website constitutes acceptance of the updated terms.

• These terms and conditions are governed by the laws of [Specify Jurisdiction].

• These terms and conditions constitute the entire agreement between you and Aromas.

Order Processing

• Processing Time: Orders are typically processed within 2/3 business days after payment confirmation, excluding weekends and holidays. Same day delivery for all over karachi.
• Order Verification: In some cases, we may need to verify your order or payment details. This may result in a delay in processing your order.

• Shipping Methods: We offer various shipping methods, including standard and express options. The available methods and their estimated delivery times are displayed during the checkout process.
• Shipping Costs: Shipping costs are determined based on the chosen shipping method, destination, and the total weight and dimensions of your order. The exact shipping cost will be calculated and displayed at checkout.

• Delivery Address: Please ensure that you provide accurate and complete delivery information, including your contact details and delivery address. We are not responsible for delivery delays or errors due to incorrect information provided by you.
• Delivery Times: Estimated delivery times are provided for each shipping method during checkout. Please note that these times are approximate and may vary based on factors such as location, carrier capacity, and unforeseen circumstances.

• Some items may be subject to shipping restrictions or regulations in certain areas. It is your responsibility to ensure that the items you order comply with local laws and regulations.

• Shipping Delays: While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by factors beyond our control, such as customs clearance, weather conditions, or carrier disruptions.
• Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.

Return Eligibility

• Eligible Items: We accept returns for most products within 7 days of the delivery date. To be eligible for a return, items must be in their original condition, including packaging, tags, and any accompanying documentation.

• Return Authorization: Once your return request is approved, you will receive a return authorization email and instructions on how to proceed with the return.

• Packaging: Ensure that the item is securely packaged to prevent damage during transit. Include all original packaging, tags, and any accompanying documentation.
• Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure your return is received.

• Refund: Upon receiving and inspecting the returned item, we will process your refund to the original payment method, minus any applicable restocking fees, if applicable. Refunds may take 7 business days to appear in your account.
• Exchange: If you prefer to exchange the item for a different one, please indicate your preference when initiating the return. We will arrange for the exchange once the original item is received and inspected.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs. We will either send you a replacement or issue a refund, depending on your preference.

• Aromas reserves the right to modify or update this return policy at any time. Any changes will be communicated to you through our website or other appropriate means.